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Store Policies
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
RETURN POLICY
If for any reason you are not satisfied with a product, please contact us on the e mail address that is provided before sending your item back.
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us on the e mail provided and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 14 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through the e mail address provided. Simply send us an e mail along with your order number and a clear description of why you need to return the item. All cases are replied within one (1) business day. Longer delays may occur on more complex issues.
Note: Please allow 1-2 days for RMA number.
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